FAQs  

Policies  

Cancellation Policy 
24 hour cancellation policy which starts midday, the day before arrival. 
A late cancellation or a no show will be charged at 100% of the first night's stay. 
A £6 non refundable admin fee will be kept for all reservations. 
 
Payment Policy 
A valid credit or debit card must be used to make a reservation. 
50% of the first night's stay will be charged to the card supplied. 
Or 
For NON REFUNDABLE rates 100% of the booking total will be charged. 
This can be refunded on check in if you would like to pay by a different method. 
 
Do I need to leave deposit/credit card details for leaving a car only? 
No, just a name and telephone number is needed to leave a car. 
 
Is there a cancellation policy for Gatwick Car parking only? 
There is no cancellation policy for cars however it would be greatly appreciated if you could let us know. 
 
Do I need to pay in advance? 
Yes 50% for our flexible rates & 100% for our non refundable rates. 
 
Why am I required to leave my credit card details? 
So we can guarantee your Gatwick Belmont Hotel room even for very late arrivals. 
 
Are you open 365 days a year? 
No, we do close on 24th, 25th, 26th and the 31st of December. 
 
What is the standard check in time? 
Midday, although an earlier check in may be possible. 
 
My flight arrives in to Gatwick Airport early morning - can I check in early? 
Early check-in is possible, surcharge £20 and is subject to availability.Early check-in can be requested: the earliest possible time is 10am, 
 
The official check in time is Midday but we will try to get your room ready as early as possible. 
 
Of course, you are more than welcome to wait in our very comfortable bar lounge until the room is ready. 
 
 
What is the check out time? 
10am, the latest this can be extended to is 11am - after that you will have to reserve for another day. 
 
I am not flying until later in the day - can I leave my luggage with you until I fly? 
Yes, we can store your luggage throughout the day and transfer you to Gatwick for your flight. 
 
Do you offer luggage storage while I am away? 
Yes, we do charge £1 per item per day. 
 
Do you accept pets in the Hotel? 
No, definitely no pets allowed. 
 
Are children welcome? 
Yes children of all ages are welcome at our hotel - we have family rooms for 3, 4, 5 or even 6 guests. 
 
Do you have lifts? 
No, but ground floor rooms can be requested. 
 
Does the price include free wireless internet? 
Yes throughout the building. 

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What's Included  

How can I get confirmation of my booking? 
If you would like confirmation of your Gatwick Belmont Hotel booking please e-mail us at stay@gatwickbelmont.com explaining your request for confirmation. Otherwise conformation can be sent via post or fax. 
 
How do I keep informed of special offers and rates? 
Keep an eye on our website on a regular basis for the best Gatwick bed and breakfast rates or of course don’t hesitate to give us a call. 
 
Does the price include free 24 hour transfer from the hotel to Gatwick Airport? 
NO 
We charge £6 per room each way. 
We operate our own minibus which leaves on the hour and every half an hour as early as you need to get to the airport, this service is booked on check in when you arrive at Gatwick Belmont Hotel. 
 
Does the price include a free transfer from Gatwick Airport to the hotel? 
NO 
We charge £6 per room each way. 
We collect from Gatwick Airport North or South terminals between 9am to 9pm, there is a free phone at either terminal that you call us from and we then send our mini bus out to collect you, please go to our Gatwick Airport Transfers Page for how to arrange this service. The price is included in our package deals, otherwise the cost is £6 each way per room. 
 
 
 
 
Does the price include free full English breakfast at the Gatwick Belmont hotel? 
Gatwick Belmont Hotel bed and breakfast rates that include a hot buffet full English breakfast self service or a continental breakfast for early airport departures. 
 
How late can I check in to your hotel? 
You can check in as late as you require. We have a night manager on all night and your reservation is secured by credit card so it will not be sold to anyone else. 
 
I am arriving very late will there still be someone there to let me in? 
Yes, someone will be on duty all night so don’t worry about how late you will arrive. 
 
Can I leave my car at your hotel whilst on holiday? 
Yes, there is a charge, please refer to our Gatwick Airport Parking Page. 
 
 

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Location  

Is there a leisure centre near the Gatwick Belmont Hotel 
Yes, you have a choice, in Horley town where we are situated there is the Horley Anderson Centre, (roughly a 15min walk from us). Also in nearby towns there is K2 leisure centre in Crawley or Donyngs in Redhill. 
 
Are there nearby pubs and restaurants? 
Yes, although Horley is a small town there are a wide range of establishments to suit everyone all within a five minute walk. 
 
How far is Gatwick Belmont Hotel from Gatwick Airport North and South terminals? 
Just 5 minutes away from either terminal! We are 1 mile away from the airport and the journey only takes five minutes by car. Even at peak times, the longest the journey to either terminal should take is 10 minutes. 
 
Is Gatwick Belmont Hotel in the flight path? 
No, we are not in the flight path – you will not hear any aircraft noise and we are set far back from the road so traffic noise is not a problem either. 
 
Does the local town have a post office and banks with currency exchange? 
Yes, the banks and post office are open 9am to 5pm weekdays and 9am to 1pm on a Saturday – they are closed on Bank Holidays & Sundays. 
 
Does the local town have a launderette and dry cleaner? 
Yes – Horley’s launderette and dry cleaners are usually open Monday to Saturday, from 9am to 9pm. 
 
 

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Rooms  

Are Gatwick Belmont Hotel prices very competitive? 
Yes, we like to think our rates are very competitive and great value compared to most other Gatwick hotel, guest house or bed and breakfasts in the Gatwick & Crawley area! Please use the set of questions on our Gatwick Belmont Hotel home page to view a like-for-like comparison with other Gatwick hotels. 
 
Does your hotel accommodate all types of travellers leaving or arriving from London Gatwick? 
Yes, we provide comfortable hotel accommodation for all types of travellers; holiday makers, business and corporate clients and also for people working in the area, or those simply requiring Gatwick airport or holiday car parking whilst away. The services are complemented by airport transfers and an authentic style bar restaurant. 
 
Do you have smoking rooms? 
No we are fully non–smoking – however, there is a smoking area at the front of the premises where you can smoke. 
 
How many bedrooms does the Gatwick Belmont Hotel have? 
We have 26 bedrooms of various combinations, including ground and first floor. We don’t have a lift, so if you would like a ground floor please request this at the time of booking. 
 
 
 
 
 
Do the bedrooms have their own bathroom? 
All are en-suite, all have showers, we have no rooms with baths. 
 
Do you have hair dryers in the rooms? 
We supply a hair dryer in each bedroom. 
 
Do you have an iron & ironing board? 
We supply this on request, just ask at reception. 
 
Does the Gatwick Belmont Hotel offer room service? 
No, unfortunately we do not offer room service nor do we allow food to be consumed in the rooms. Our competitive prices reflect this. 
 
Do you have disabled rooms? 
No, but we do have easy access ground floor rooms. 
 
Do you have ground floor rooms at the Gatwick Belmont Hotel? 
Yes, many of our hotel bedrooms are on the ground floor. 
 
Is the Gatwick Belmont Hotel cleaned regularly? 
Yes spotlessly, every room is fully cleaned every day, we use an outside laundry company for all our linen and towels which means it’s new and fresh all the time. 
 
 
 

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Eating  

What time is breakfast served? 
Full English buffet style breakfast is available from 7am to 10am weekdays & 7.30am to 10am weekends. Continental breakfast is available at any time for early departures. 
 
Does the Gatwick Belmont Hotel have a pub restaurant on site? 
Yes we have an authentic style pub restaurant offering a wonderful selection of traditional English meals served from 6pm to 10pm and the bar is open late for drinks.Please click here 23845menuapr18v2.pdf to view our menu and prices. 
 
Do you serve lunch? 
No, but you can walk to the local town of Horley where there is a good selection of pubs & restaurants. 
 
 
Is the Gatwick Belmont Hotel bar open during the day? 
Yes the bar lounge is open all day and is a very comfortable place to relax, read, and have a drink, or wait for your Airport taxi collection. 
 
Are children allowed in the bar? 
Yes, all Gatwick Belmont Hotel residents are allowed in the bar. 

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Transport  

How do we get to the hotel from Gatwick between 9pm to 9am? 
Airport taxis are available 24 hours a day from either Gatwick Airport terminal and will only cost £10.00. Alternatively, you could call a local taxi on 01293 430 430, 01293 820 820 or 01293 429 429. 
 
How do I arrange collection from either terminal? 
There is a specific collection point at each terminal and a free phone to call to be collected. Please go to our Gatwick Airport Transfers Page for further details. We will try to collect you within 15 minutes. Our minibus holds 8 passengers, so if you are arriving at the airport in a larger group we will ask help from another local Gatwick hotel. 
 
Can your Airport Transfer vehicle fit ski's and large sports equipment? 
Yes, golf clubs will fit in the boot and ski's, snowboards & surfboards can slide along the top of the seats. 
 
 
 
I arrive by train, coach or plane in to Gatwick Airport. How do I get to the Gatwick Belmont Hotel? 
We will collect from Gatwick between 9am to 9pm. Please visit our Gatwick Airport Hotel Transfers Pagefor details. The Gatwick Express, regular train, coach, bus or plane all arrive in Gatwick Airport itself, so please use the same collection details for all. 
 
How do I get to London or Brighton from Gatwick Belmont Hotel? 
Horley train station in Surrey is a 10 minute walk from Gatwick Belmont Hotel and there is a regular train service in to London Victoria and to Brighton. 
 
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